Crisis Intervention and
De-Escalation (CID)
About This Course
Crisis Intervention and De-Escalation (CID) is a person-centred, evidence-based framework designed to help you proactively prevent and effectively manage crisis situations. By adopting an empathetic approach to challenging behaviours, this course enables you to create a trauma-informed environment where individuals feel safe and supported. CID equips you with the tools to navigate crises through a therapeutic lens, reducing reliance on high-risk interventions and fostering stronger, more cohesive caregiving environments.
What You'll Learn
Person-Centred Approach
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Learn to prevent and de-escalate crises by addressing challenging behaviours with empathy and understanding.
Safety & Compassion
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Develop the skills to manage crises confidently while prioritising the safety and well-being of everyone involved.
Enhanced Care Outcomes
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Use therapeutic techniques to turn crisis moments into opportunities for connection and growth, improving overall care quality.
Real-World Application
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Gain practical experience through scenarios that reflect real-life challenges, ensuring you’re prepared for any situation.
Module 1: Building a Trauma-Informed Organisation
Create an intentional, system-wide approach that empowers relationships and fosters a supportive environment, positioning your organisation as a source of strength.
Course Modules
Module 2: Turning Crises into Learning Opportunities
Explore how crises can be reframed as opportunities for connection and learning, using therapeutic approaches to foster resilience and positive outcomes.
Module 3: Effective Techniques for Crisis De-Escalation
Master the skills needed to calmly and confidently defuse tense situations, ensuring the safety and well-being of all involved.
Module 4: Navigate and Control Crisis Situations
Develop the expertise to manage active crises, maintaining control and providing guidance to minimise harm and restore order.
This course is ideal for professionals who support individuals with complex behaviours, including those in community services, education, healthcare, and caregiving roles. It’s especially beneficial for those committed to creating stable, nurturing environments where clients feel safe and supported.
Who Should Attend
Sign up for this course today!
Module 5: Facilitating Recovery & Healing Post-Crisis
Focus on the steps necessary for recovery, helping individuals and teams rebuild trust and stability after a crisis has been resolved.
This course completely changed the way we approach crisis situations. We now have the confidence and skills to manage challenging behaviours with empathy and control in order to have a safer and more supportive workplace.
Frequently Asked Questions
Our pricing starts from $500 per Learner for this two-day course, offering competitive rates that reflect the quality and impact of our training programs. This includes all necessary training materials coupled with hands-on training with real-life scenarios tailored to your team and the challenges they face in their roles. Whether you’re looking to empower a small team or transform an entire organisation, we’re here to help you achieve your learning goals.
Due to the immersive and interactive nature of our Crisis Intervention and De-Escalation training, we deliver the course exclusively face-to-face. We’ve found that in-person sessions allow for deeper engagement and a more impactful learning experience. This fosters authentic connections and real-time practice of skills.
This course is delivered over two back-to-back days consisting of 16hours learning time in total.
Besides an open mind and willingness to learn, you’ll need to bring a notebook and any materials you’d like to reference. All other materials will be provided.
Our pricing starts from $300 per Learner, with rates varying based on the course variant and group size. We offer competitive pricing that reflects the quality and impact of our training programs. For a tailored quote that fits your specific needs, we'd love to hear from you using the 'Contact Us' button below.
The Enrolment Process
Found the perfect course for you and your team, or still have a few questions? Simply hit the button below to register your interest and secure your spot. One of our team members will reach out shortly to discuss your goals, answer any questions, and guide you through the enrollment process.
Reviews
"This course taught me not only how to manage a crisis but also how to see it as a learning opportunity for me and my team. The focus on empathy and support has made a big difference to how I do things now."
Dan, Alice Springs
"The hands-on approach made learning easier to practice and remember so I can apply it to my day-to-day work. "
Nate, Alice Springs
This training provided us with a deep understanding of how to handle crises in a more trauma-sensitive way. The lessons we learned are now core to how we operate as a team.
Omega, Alice Springs